You must call within 2 days after you receive your order. All products are shipped in good condition and with proper packaging. However, infrequently they arrive damaged. We do not guarantee that your order will arrive damage free.
Please carefully review this section for:
- instructions on proper freight receiving procedures to ensure being paid in full for any shipping damages and
- how you file a claim to receive payment from the freight liner
As explained below, you will not be paid your full claim if your people do not receive your freight properly. Please understand we will not make any refunds to cover this shortfall.
The United States government, through the "The Carmack Amendment", protects the customer to get freight in good condition. However it also protects the freight liner from having to pay for fraudulent claims filed by customers for freight damaged at the customer's facilities. The freighting industry has set up the following procedures to accomplish this.