Quote, Ordering & Shipping Information

  • Quotes

  • How do I get a quote?
    Get a quick price quote on toilet partitions with our online form, by emailing or faxing over designs, or call us!
    • Use our Online Quote building tool to submit your design online for a fast quote.
    • Download a Form, fill in or print then email forms to help@allpartitions.com or fax to 866-255-8640 to get a price quote fast.
    • If none of our drawings fit your situation, email your floor plans or a rough overhead sketch to help@allpartitions.com or fax to 866-255-8640 for a quick price quote. Be sure to add dimensions to your drawings.
    • Call 866-255-8645 Call us during normal business hours: 8am - 4:30pm M-Th | 8am - 12pm Fri (EASTERN TIME) and one of our experts will gladly help you submit a quote with your project details.
    • Estimate pricing and ordering can be made directly through the website. Your card will not be charged until quote is approved.
  • Credit Application

  • Where can I fill out a credit application?
    You can fill out our Credit Application online or Download Credit Application fill it out, and either fax or email it back to us. Please fill out complete for a faster processing time. Note: If you are granted a Net 30 day terms account and do not pay within those time limits, if we have your credit card on file with your account, your credit card will be charged for the past due amount you owe. We do not charge an interest rate for past due orders.
  • Ordering

  • What Payment Methods do you accept?
    • Pay by American Express, Discover, MasterCard, or Visa charge cards. We process charge cards on the day that we receive your order to validate the charge cards.
    • Pay by Bank Wire Transfer. Orders can be sped up by faxing us a copy of the Bank Wire Transfer.
    • Pay by money order or certified check.
    • Purchase orders accepted from schools, hospitals and other government agencies. Regular checks and credit checks from other customers will result in a slight delay. AS OF 1/1/19, NO BANK WIRE TRANSFER, PURCHASE ORDERS, OR CHECKS WILL BE ALLOWED WITH OUT CUSTOMER BEING TAX EXEMPT.
    • Please no COD orders.
  • How do I order hardware?
    Please place all hardware orders directly on our website.
  • Is the website pricing accurate?
    Current website pricing is accurate and applies. Your permission will be requested first if prices change.
  • When will my card be charged?
    Charge cards are processed at the time of the order to make sure they are valid.
  • Is there a minimum order amount?
    To keep our costs down and your prices the lowest in the industry, we have a $15 minimum order size in place on our website.
  • How do I cancel or change an order?
    Once the job goes into production, job cannot be changed, altered or cancelled. At this time unfortunately we cannot grant any returns or refunds of the order. Expenses occur as we process your order from the time you order until delivery. Customers are responsible for paying expenses.
  • Do you charge a collection fee?
    We are sorry to have to include this section. Unfortunately there are dishonest people out there who ruin the nicety of doing business.

    • Insufficient funds on a check will be charged at a rate of 5% interest per month until paid; plus the bank none sufficient funds fee.
    • The interest rate on non paid purchase orders will go to 5% after 2 months late.
    • Accounts placed for collections may be subject to a charge of up to 33.3% of the amount charged on accounts.
  • What are the terms and conditions of my order?
    By placing your order, you agree to the all terms and conditions of sale listed on this page.
  • Shipping

  • Do you ship next day delivery?
    Orders must be received by 11:30 a.m. est.

    For Air orders, if items are in stock and they are placed before 11:30 am EST, the order will ship the same day. If the order is placed after 11:30 am EST (for air orders), then the items will ship the next business day.

    Since UPS does not deliver on Saturday or Sunday, air orders will only be delivered Monday through Friday. For example: if you place your (Air) order on Thursday evening and the items are in stock, these items will ship on Friday. Next Day Air orders will be delivered on Monday (NOT Saturday or Sunday), 2 Day Air would be delivered on Tuesday.
  • What are your shipping charges?
    You can choose to ship smaller items by UPS or Motor Freight. Larger items above a certain size and 150 pounds weight must ship by Motor Freight.

    We have negotiated some of the best rates from our shippers and pass these on directly to you. We don't hide behind free shipping claims by putting the cost of our shipping in the price of your items.

    We will charge you the same freight charges that the freight company charges us. Unfortunately we may not know before we ship exactly what these are; as Yahoo's estimate that you see and the Motor Freight carrier's estimate that we get are sometimes less than actual. Also, the actual rates may be higher because estimates did not include upcharges for delivery to a residence or for the truck driver to call ahead.

    We process these best guess amounts through your charge card before we fill your order. We will have to charge you again if the actual bill exceeds the estimated.
  • Is there a handling fee?
    Handling charges are included in the line item "shipping". Charge only includes actual shipping charges and cost of packaging supplies.
  • Who do I call with shipping issues?
    All material is shipped in good condition. Therefore all damages occurred in shipment.
    • For Truck shipped order problems- (Do not call the factory.) You must call the truck carrier within 2 days after you receive your order. For damaged material- call the trucking company to get a claim form; then call us to report incident. For missing boxes- First call the Trucking company; then call us.
    • For UPS delivered orders- For damaged or missing boxes- Call Us.
  • Delivery

  • How will I receive my Motor Carrier Shipped order?
    Make sure you get the number of boxes that is indicated on the bill of lading. Note the number of boxes missing on the "bill of lading".

    Inspect the product and packaging at delivery to establish freight carrier accountability. Note all damages on the "bill of lading".

    Inform us and the truck company within several days about any Bill of lading noted missing boxes or damage material.

    Delivery appointments with freight carriers are made by the consignee (customer). Any appointment delays or missed appointments by freight line or customer is between the customer and the freight line. All Partitions is not responsible for time, cost of labor, re-delivery charges, etc. If the freight line does not show for your appointment, please contact them immediately.

    Damage not noted on the bill of lading is called "concealed damage". Inform us and the trucking company about this type of damage as soon as possible within 24 hours of delivery. The sooner you call means the more you get paid: in-full, 1/2, 1/3 or 0 payment. The longer you wait the more the freight liner thinks the damages occurred at the job site and the less you will be paid.

    Get a copy of the claim form from the carrier. File the claim within 15 days after the delivery. Send us a copy. The freight liners will then review your claim, determine if the damage occured during trucking or at the customers facility. And pay in-full, 1/2, 1/3 or 0.

    So please advise your receiving people to check freight at delivery and note damages and any missing boxes on the bill of lading. Please understand we will not make any refunds to cover freight carriers not paying your full claim.

    Contact us for help and to order a replacement.
  • What are the UPS delivery procedures?
    Inspect and sign for the product at delivery; complete inspection within 24 hours and if damaged call us immediately with the extent of the problem. We will arrange a replacement and contact UPS for payment. Please keep all packaging as they may want to see it.
  • What are the delivery times?
    We are often asked for delivery times. Please understand that we can only give you approximate timing based on our past experience with our suppliers. Sometimes orders take longer from our suppliers. And we have no control to speed up their delivery. So please give yourself a cushion when ordering. We accept no responsibility for any damages that our customers may experience due to their planning that merchandise might arrive to them at any particular time.
  • Missing or Damaged Orders

  • What if my ordering is missing material?
    You must inform us of missing material within one week of delivery. You will be given a case number at that time to refer to while your problem is corrected.
  • What if my order is missing factory materials?
    (Do not call the factory.) Always make sure that you received all boxes shipped. If you got the number of boxes indicated on your bill of lading and material is missing, contact us within 5 days for us to contact the factory. Do not call us after 30 days, as factories or trucking companies will not help.
  • How do I report shipping damage?
    You must call within 2 days after you receive your order. All products are shipped in good condition and with proper packaging. However, infrequently they arrive damaged. We do not guarantee that your order will arrive damage free.

    Please carefully review this section for:

    • instructions on proper freight receiving procedures to ensure being paid in full for any shipping damages and

    • how you file a claim to receive payment from the freight liner

    As explained below, you will not be paid your full claim if your people do not receive your freight properly. Please understand we will not make any refunds to cover this shortfall.

    The United States government, through the "The Carmack Amendment", protects the customer to get freight in good condition. However it also protects the freight liner from having to pay for fraudulent claims filed by customers for freight damaged at the customer's facilities. The freighting industry has set up the following procedures to accomplish this.
  • Returns and Warranties

  • What is your return policy?
    Our low prices with minimal product shipping damage requires that we maintain minimum inventory and have minimal returns. Most items are not returnable, but some are. Call before ordering to determine if an item is returnable. You will be given an authorization number for us to record your call.

    For eligible returns, Contact us within 30 days after delivery to get a return authorization number and our return location address.

    Non returnable items: Custom orders, toilet partition doors, panels, pilasters, head rail and all the standard hardware that is sent with them from the manufacturer; mirrors; custom shelves; custom grab bars, etc. If color is important to you, ask or request a color chart. Partitions are not returnable for any reason.

    Returnable items: Items we inventory have a 30% restocking fee; factory allowed returnable material (factory may charge an additional restocking fee).

    Return shipping fees: If the problem was due to our error, we'll send a pick-up slip. If it was due to your error, we ask that you pay for the return freight.
  • Do you offer a warranty?
    All Partitions warrants to All Partitions purchasers only units purchased from us to be free from defects in materials and workmanship under normal use and service upon the following terms and conditions:

    1) The Warranty is limited to All Partitions and Parts replacing or repairing, at our option, any All Partitions and Parts units or part thereof which our inspection shall show to have been defective within the limitations of this warranty. Transportation charges to return product for our inspection shall be prepaid by the purchaser.

    2) The period during which All Partitions and Parts units are warranted is as follows, measured from the date of our invoices:
    Complete unit, - one (1) year,
    Limited Parts - one (1) year

    3) This warranty does not cover installation labor charges and does not apply to any units or parts which have been damaged by accident, abuse, improper installation, improper maintenance, or altered in any way. It does not cover any costs caused by missing/damaged material or hardware.

    4) All Partitions and Parts replacement or repairing (at our option) of defective All Partitions and Parts units as stated in this warranty shall constitute the sole remedy of the purchaser and the sole liability of All Partitions and Parts under this warranty. All Partitions and Parts shall not under any circumstances be liable for incidental, consequential or indirect damages caused by defects in All Partitions and Parts units or any delay in the repair or replacement thereof.

    5) This warranty extends only to purchasers and does not extend to any others, including consumer customers of purchasers.

    6) This warranty is in lieu of all other warranties, express or implied, including any implied warranty of merchantability or fitness for a particular purpose.