Ordering Info

TERMS/ CONDITIONS OF SALE
By making your order with us, you are agreeing to all of the following terms of sale.

PRICING
Sometimes our suppliers surprise us with increased prices. which we have not updated into the web site. Our prices are then too low to make our margin to stay in business. In theses cases where it happens on an item you have ordered, we will contact you of the correct price and get your permission to process your order at the new price. We are sorry for our suppliers inconvenience.

MINIMUM ORDER SIZE
Our internet hardware order system saves money and allows us to pass lower prices on to our customers. Sorry we have to have a $25 minimum order size as we make no money on smaller orders.

MISSING MATERIAL
You must inform us of missing material within one week of delivery. You will be given a case number at that time to refer to while your problem is corrected.

RETURN POLICY
Our low prices with minimal product shipping damage, requires that we maintain minimum inventory and have minimal returns. Most items are not returnable; some are. Call before ordering to determine if an item is returnable. You will be given an authorization number for us to record your call.

Contact us within 30 days after delivery to get a return authorization number and our return location address.

Non returnable items- Custom orders, toilet partition doors, panels, pilasters, head rail and all the standard hardware that is sent with them from the manufacturer; custom shelves; custom grab bars, etc.

Returnable items- Items we inventory have a 15% restocking fee; factory allowed returnable material (factory may charge an additional restocking fee).

Return shipping fees If the problem was due to our error, we'll send a pick-up slip. If it was due to your error, we ask that you pay for the return freight.

TOILET PARTITIONS FEES BEFORE DELIVERY Many actions occur and costs incur at various stages before you get your partitions. We hate to charge fees when a customer cancels. But we can not absorb undue expenses and maintain low prices or be fair to other customers if we must pass these expenses along to other customers. So please go along with the following fees as they are the actual incurred and we make no profit off them-

Search engine and Yahoo processing charges; charge card fees occur as soon as you place your order. Charge card cancellation fees are additional. These combined fees amount to 10%

Your job then goes to engineering to make sign off drawings. Another 5% fee must be added to cover this expense.

Your order then goes into production at the factory; depending on what stage its at when you choose to cancel- the factory has incurred costs; they may charge a fee. This fee is determined by the factory and is additional.

Once shipped the order is yours, no returns or refunds will be made

TOILET PARTITION HARDWARE ORDERS
Please place all hardware orders over the internet.

ORDER/QUOTES ON TOILET COMPARTMENTS BY FAX AND PHONE
It is very hard to give quotes or take toilet compartments orders over the phone so please fax us a rough overhead sketch of your layout for a within 24 hours quote and then order.

NEXT DAY DELIVERY
Orders must be received by 11:30 a.m. est.

PAYMENT METHODS
-Pay by American Express, Discover, MasterCard, or Visa charge cards. We process charge cards on the day that we receive your order.

-Pay by Bank Wire Transfer. These can take a day or so for us to know it went thru. To speed order up, verify to us that transfer was made by faxing a copy of Bank Wire Transfer form.

-Pay by money order or certified check.

-Pay by regular check will delay our filling your order until after it clears our bank. Usually 7 working days.

-Please no COD orders.

COLLECTION FEE'S
We are sorry to have to include this section. Unfortunately there are dishonest people out there who ruin the niceity of doing business.

-Insufficent funds on a check will be charged at a rate of 5% interest per month until paid; plus the bank none sufficent funds fee.

-The interest rate on non paid purchase orders will go to 5% after 2 months late.

-Accounts placed for collections may be subject to a charge of up to 33.3% of the amount charged on accounts.

SHIPPING CHARGES
You can choose to ship smaller items by UPS or Motor Freight. Larger items above a certain size and 150 pounds weight must ship by Motor Freight. We have negotiated some of the best rates from our shippers and pass these on to you.

We will charge you the same freight charges that the freight company charges us. Unfortunately we may not know before we ship exactly what these are; as Yahoo's estimate that you see and Roadways estimate that we get are sometimes less than actual. In addition actual may be higher because estimates did not include upcharges for delivery to a residence or for the truck driver to call ahead. We process these best guess amounts through your charge card before we fill your order. We will have to charge you again if the actual bill exceeds the estimated.

HANDLING CHARGES
Handling charges are included in the line item "shipping". It includes the cost of packaging supplies.

DELIVERY TIMES
We are often asked for delivery times. Please understand that we can only give you approximate timing based on our past experience with our suppliers. Sometimes orders take longer from our suppliers. And we have no control to speed up their delivery. So please give yourself a cushion when ordering. We accept no responsibility for any damages that our customers may experience due to their planning that merchandise might arrive to them at any partitular time.

RECEIVING PROCEDURES AND SHIPPING DAMAGE
You must call within 2 days after you receive your order. All products are shipped in good condition and with proper packaging. However, infrequently they arrive damaged. We do not guarantee that your order will arrive damage free. Please carefully review this section for- (1)instructions on proper freight receiving procedures to ensure being paid in full for any shipping damages and (2)how you file a claim to receive payment from the freight liner . As explained below, you will not be paid your full claim if your people do not receive your freight properly. Please understand we will not make any refunds to cover this shortfall.

The United States goverment, through the "The Carmack Amendment", protects the customer to get freight in good condition. However it also protects the freight liner from having to pay for fraudulent claims filed by customers for freight damaged at the customer's facilities. The freighting industry has set up the following procedures to accomplish this.

UPS receiving procedures-
Inspect and sign for the product at delivery; complete inspection within 24 hours and if damaged call us immediately with the extent of the problem. We will arrange a replacement and contact UPS for payment. Please keep all packaging as they may want to see it.

Motor carrier receiving procedures-
Make sure you get the number of boxes that is indicated on the bill of lading. Note the number of boxes missing on the "bill of lading".

Inspect the product and packaging at delivery to establish freight carrier accountablity. Note all damages on the "bill of lading".

Inform us and the truck company within several days about any Bill of lading noted missing boxes or damage material.

Damage not noted on the bill of lading is called "concealed damage". Inform us and the trucking company about this type of damage as soon as possible within 24 hours of delivery. The sooner you call means the more you get paid: in-full, 1/2, 1/3 or 0 payment. The longer you wait the more the freight liner thinks the damages occured at the job site and the less you will be paid.

Get a copy of the claim form from the carrier. File the claim within 15 days after the delivery. Send us a copy. The freight liners will then review your claim, determine if the damage occured during trucking or at the customers facility. And pay in-full, 1/2, 1/3 or 0.

So please advise your receiving people to check freight at delivery and note damages and any missing boxes on the bill of lading. Please understand we will not make any refunds to cover freight carriers not paying your full claim.

Contact us for help and to order a replacement.

WHO TO CALL with SHIPPING PROBLEMS-
All material is shipped in good condition. Therefore all damages occurred in shipment.
1)For Truck shipped order problems- (Do not call the factory.) You must call the truck carrier within 2 days after you receive your order. For damaged material- call the trucking company to get a claim form; then call us to report incident. For missing boxes- First call the Trucking company; then call us.
2)For UPS delivered orders- For damaged or missing boxes- Call Us


FACTORY MISSING MATERIAL
(Do not call the factory.) Always make sure that you received all boxes shipped. If you got the number of boxes indicated on your bill of lading and material is missing, contact us within 5 days for us to contact the factory. Do not call us after 30 days, as factories will not help.

TAXES
We collect sales tax for the state of Michigan. Taxes for other states should be paid direct.

WARRANTY
All Partitions warrants to All Partitions purchasers only units purchased from us to be free from defects in materials and workmanship under normal use and service upon the following terms and conditions:

1) The Warranty is limited to All Partitions and Parts replacing or repairing, at our option, transportation charges prepaid by the purchaser, any All Partitions and Parts units or part thereof which our inspection shall show to have been defective within the limitations of this warranty.

2) The period during which All Partitions and Parts units are warranted is as follows, measured from the date of our invoices:
Complete unit, - one (1) year,
Limited Parts - one (1) year

3) This warranty does not cover installation labor charges and does not apply to any units which have been damaged by accident, abuse, improper installation, improper maintenance, or altered in any way.

4) The replacement or repair by All Partitions and Parts of defective All Partitions and Parts units as stated in this warranty shall constitute the sole remedy of the purchaser and the sole liability of All Partitions and Parts under this warranty. All Partitions and Parts shall not under any circumstances be liable for incidental, consequential or indirect damages caused by defects in All Partitions and Parts units or any delay in the repair or replacement thereof.

5) This warranty extends only to purchasers and does not extend to any others, including consumer customers of purchasers.

6) This warranty is in lieu of all other warranties, express or implied, including any implied warranty of merchantability or fitness for a particular purpose.


Phone 1-866-255-8645 - Fax 1-866-255-8640
Email: help@allpartitions.com
www.allpartitions.com


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